This kind of error could occur due to a temporary network connection issue.
As for iOS(iPhone), all payments are handled by Apple so you should contact them directly.
[How to request a refund]
- Apple Support > Start > Select iPhone/iPad
- Select iTunes Store, App Store or iBook Store
- Select ‘How to restore lost purchases’
- Select ‘Receive an email reply’
- Write your name/email address, etc. on the contact information field
Refer to the followings to fill in the detailed information field
- Device: The device model of your iPhone or iPad
- App: Action RO2 Spear of Odin
- Order number: Write the relevant order number that experienced the purchase error
- Reason for a refund: Write the detailed information (ex. Item did not arrive after a purchase)
* You might face penalties if you cancel a normal purchase before contacting our customer service. Please make sure to contact our customer service and ask to retrieve items first.