It could be caused due to an unstable network connection. If you didn’t receive an item after purchasing, please close the app and restart it.
If the problem still persists, please contact our customer service.
[Required information for 1:1 Inquiry]
- Inquiry details:
- Payment date & time:
- Character name:
- Purchased item name & price:
- A screenshot of the receipt:
* As for orders made on Google Play, please check your Google email for the receipt.
Please submit the above inquiry to our customer service. We’ll do our best to check out the issue as soon as possible.