I have not received my purchase!

Please wait for 15 - 30 minutes and re-log into the game then open the store and click the “Purchase Recovery” button on the bottom left of the screen. If the problem persists, please report the issue via our GNJOY customer service centre providing the following information:

Character UID: (click on the top right of the game avatar to view)

Purchase time:

Purchase product name:  

Upload order screenshot: (including date, time, amount, paid items, order number, non-mobile SMS notification)

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